At UpSparks we offer a 100% risk-free satisfaction guarantee to all buyers. To return an item please follow the below steps:
- Email firstname.lastname@example.org (subject line: RMA) to obtain a Return Authorization Number within 30 days of the invoice generated date.
- Once we process your return, we will email you a return shipping label that you can attach to the package and mail it back to us.
- Write the Return Authorization Number clearly and visibly on the outside of your returned package. Returns that do not have a RMA written on the outside of the package will not be opened and will be returned to sender (at sender’s expense).
- Purchases that meet the above return policy guidelines will be refunded back to the original method of payment.
- Purchases received outside of the Return Policy Guidelines will not be mailed back and will not be refunded.