Returns and Refunds Policy

At UpSparks we offer a 100% risk-free satisfaction guarantee to all buyers. To return an item please follow the below steps:

1. Email returns@upsparks.com (subject line: RMA) to obtain a Return Authorization Number within 30 days of the invoice generated date.
2. Once we process your return, we will email you a return shipping label that you can attach to the package and mail it back to us.
3. Write the Return Authorization Number clearly and visibly on the outside of your returned package. Returns that do not have a RMA written on the outside of the package will not be opened and will be returned to sender (at sender’s expense).
4. Purchases that meet the above return policy guidelines will be refunded back to the original method of payment.
5. Purchases received outside of the Return Policy Guidelines will not be mailed back and will not be refunded.